FAQ

Got a question? Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, click below to contact our Customer Service Support Team.

DO YOU SHIP INTERNATIONALLY?

We only sell and ship our products within Singapore.

There are several shipping options currently available:

Singapore:

  1. Free shipping (within 3-5 business days).

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit/debit cards. All payments will be made through Stripe.

We do not accept Cash On Delivery (COD), cheque etc.

DO YOU PROVIDE REFUNDS?

We do not provide refunds for any products purchased from Dark Diva Dolls.

DO YOU ACCEPT EXCHANGES?

We do not provide exchanges for any products purchased from Dark Diva Dolls. However, we would try to consider each request on a case-by-case basis and without prejudice. Drop us an email at sales@darkdivadolls.com to see if we can help you find a amicable resolution.

ARE THE COLOURS/SHADES SHOWN IDENTICAL TO THE ACTUAL PRODUCTS?

We have done our best to display all colours/shades of our products on our website as accurately as possible for.

However, colours seen on your computer monitors or mobile phone screens tend to vary due to different colour management protocols and settings. Due to this major technical constraint, we cannot guarantee that the colour of the actual product would be identical to the one as you would have seen on your screen.

Please be assured that if your screen was manufactured as per international standards and colour settings, the variance should not be too wide from the actual physical product. We deeply apologize for this limitation which is beyond our control.

COPYRIGHT/TRADEMARK INFORMATION

This entire website, images, logos, text, content, and unique method of showcasing products is the copyright of Dark Diva Dolls, or of other relevant copyright owners. Permission is granted to electronically reproduce and print on hard copy, portions of this website for the sole purpose of placing an order with Dark Diva Dolls, or using this website as a shopping resource. Any other use of materials on this website (including reproduction for purposes other than those stated above and modification, distribution, communication, or republication) without our prior written permission is strictly prohibited.

“Dark Diva Dolls” and "DDD" are the trade names, trademarks and domain names that belong to us including the company name “Dark Diva Dolls”.

LIMITATION OF LIABILITY

By accepting these “Terms and Conditions” you represent and warrant that you are currently over the age of legal consent in your geographical location or jurisdiction. If you are under the age of legal consent in your geographical location or jurisdiction, you cannot place orders on this website. Should Dark Diva Dolls suffer any damage or other losses as a result of a transaction(s) entered into by a minor, Dark Diva Dolls reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed on this website.

GOODS AND SERVICES TAX (GST)

Unless otherwise stated on the product listing or in our invoice for your purchases, Dark Diva Dolls will bear the GST imposed by the Inland Revenue Authority of Singapore or import duty payable (if any) on the products you purchase from us.

WHERE ARE YOUR PRODUCTS FROM AND ARE THEY SAFE?

All our products from the 'Diva' line are manufactured in Canada and are certified as follows:

  • Not Tested on Animals
  • Allergy Tested
  • Hypoallergenic
  • Non-Comedogenic
  • Paraben Free
  • Fragrance Free

Over and above the strict product guidelines adopted by the manufacturer, all our products have been declared with the stringent Health Sciences Authority (HSA) of Singapore earning the status of approved as “safe for use”.


As for our products from the 'Mother Earth' line are manufactured in Singapore and are:

  • 100% Natural
  • Paraben Free
  • Lanolin Free
  • Petroleum Free
  • Hypoallergenic
  • Not Tested on Animals

LOST MAIL AND DAMAGED PRODUCTS

Dark Diva Dolls will not be liable for any lost mail or damaged products after we have released your order physically to the delivery vendor.

Please rest assured that before we mail off your orders, we perform thorough checks on all of the products so that they reach you with the high quality and standards which we are known for. Customer satisfaction always remains our utmost priority.

However, should you wish to opt for local registered mail or local courier to ensure more secure delivery, kindly let us know at sales@darkdivadolls.com indicating your invoice number. Please note that different charges shall accrue based on the weight and size of the package which would have to be borne by you. We strive to provide you the best published rate offered by the delivery company as stated on their websites, if available.

WHAT ARE THOSE 'SWEAT-LIKE' BEADS ON MY LIPSTICK?

Those “sweat-like” beads that appear on your lipstick become visible due to the tropical humid climate we live in. They absolutely do not affect the quality of the product in any way nor will they cause physical harm to your health under any circumstance.